Technical support specialist (Bangkok, Thailand)

Job opportunity at Acclaro. Apply today.

About:

Acclaro is a translation service and platform that helps the world’s leading brands succeed across cultures. Through a fine-tuned process, top industry talent and leading technologies, we make a long-term investment in our clients’ global brands.

Working in over 125 languages and with offices around the globe, Acclaro helps clients open new markets and gain a competitive edge by expertly adapting their brands and products with fast, high-quality translations.

Description:

The Acclaro IT team actively seeks an experienced technical support specialist to join the team. In this position, you will work within the IT team, reporting to our head of IT. You will be a member of a global team, experienced with working in remote teams is a plus. It is an exciting opportunity to leverage your existing IT capabilities within a growing team and learn new skills along the way.

The technical support specialist’s responsibilities will range from managing, monitoring, and documenting network infrastructure to using the helpdesk issue tracking system to support the end-users with troubleshooting web-based applications, hardware, and service connectivity issues.

The ideal candidate will have prior work experience providing support across Windows, Linux, VMWare, and Citrix platforms. They should also have experience with cloud-based providers such as AWS, Microsoft Azure/365, and Google Workspace, possess excellent troubleshooting skills, and demonstrate the ability to make technical decisions independently.

Responsibilities:

Acquire in-depth knowledge of various applications used by Acclaro to troubleshoot and guide through reported issues
Deploy, administer, and maintain a cloud-based and on-prem physical and virtual network infrastructure that includes:
- Microsoft Windows and Linux operating systems
- Microsoft 365 and on-prem Active Directory hybrid cloud
- Microsoft 365 products
- AWS security and services
- Google Workspace
Respond to submitted support requests in a prompt manner by:
- Reproducing and documenting the steps on how to replicate reported issues
- Track issues in the Ticketing System to ensure a follow-up
- Accurately maintain hardware and software inventory
Other responsibilities include monitoring and management:
- Network switches, routers, and firewalls
- Antivirus/Malware/Spyware software
- Centralized Backup system
- Network and VPN connectivity
- Maintenance of accurate hardware and software inventory

Skills & Knowledge:

Microsoft Server OS 2008 through 2019
Microsoft Desktop OS Windows 10/11
Linux Server Distributions including Centos and Ubuntu
MariaDB and MySQL in both Windows & Linux environments
Microsoft SQL Server administration
Apache, Tomcat, NGNIX, and Microsoft IIS web servers
Virtual platforms – VMware and Citrix
Administration of Microsoft 365 products including but not limited to Azure, Exchange in a hybrid environment (2016 and 365 Online), Office 365, Teams & SharePoint
Google Workspace administration
DigitalOcean cloud-based service provider
Dell Server/Desktop/Laptop hardware support

Requirements:

Minimum 4-6 years of experience working as a technical support specialist or in similar roles
Bachelor’s degree in computer science or equivalent work experience

Technical requirements for work environment:

Internet speed of 50 Mbps or higher
Wired Ethernet connection to the home network
A work area with an adequate power source

Acclaro is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic as outlined by federal, state or local laws. We make hiring decisions based solely on qualifications, merit and business needs at the time.

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