Resource coordinator (Latin America, remote)
Job opportunity at Acclaro. Apply today.
About:
Acclaro is the trusted partner to some of the world’s biggest brands and fastest-growing global companies. It’s our mission to harness the powerful combination of human expertise and cutting-edge technology, putting brands into the heads, hearts, and hands of people everywhere.
Our AI-powered business management and language platform, WordsOnline, ensures a faster time to market with measurable results. Our global team and community of language, country, and technology experts leverage their knowledge to craft localization strategies that help our customers succeed in any market.
Description:
The Resource coordinator manages the resources and capacity planning for ongoing projects and long-term programs, proposes new resources for ad-hoc projects, and builds and onboards teams for continuous localization efforts.
The ideal candidate brings a sense of responsibility and dedication to improving the availability, capacity, and quality of the pool of linguists in the localization program while managing communication between the vendors and project managers.
Location: Latin America, remote
Reports to: PM Program manager
Responsibilities:
- Test and evaluate linguists and negotiate rates as needed for specific projects
- Onboard and train new resources. Monitor progress and provide feedback
- Collaborate with Resourcing team on recruiting needs
- Maintain vendor databases
- Work alongside the Project Management team to predict resourcing needs for upcoming projects
- Build translation teams for continuous localization
- Manage, review and improve onboarding and reporting workflows
- Organize vendor calendar to ensure consistent coverage and holiday coverage for core languages
- Communicate vendor availability and capacity with PM teams
- Collect feedback about resources and integrate in central resource database
- POC for vendors for non-project queries
- Monitor vendor rates and margins, and report to PM team
Requirements:
- 1-3 years’ experience in the Localization Industry on the vendor side
- Bachelor’s Degree in related field or equivalent military or professional experience
- Full professional proficiency level in English
- Experience recruiting in multiple countries
- Excellent interpersonal and communication skills
- Data management and analysis experience
- Strong sense of responsibility and ownership of tasks
- Comfortable participating in team meetings and presenting ideas internally
Desirable:
- Proficiency in at least one additional language other than English.
- MS Office advanced proficiency
Acclaro is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic as outlined by federal, state or local laws. We make hiring decisions based solely on qualifications, merit and business needs at the time.