Scalability matters! Acclaro’s scalable approach to localization supported our client’s launch into nearly 20 languages and is ready to support expansion plans into over 200 countries worldwide.
A leading SaaS data storage company came to Acclaro as their translation efforts were straining under the pressure of fast growth. They needed short and long-term solutions. The immediate goal was to launch seven new languages and the long view was to instill processes that would support their accelerating growth in content, languages and speed to market. Their team had relied on internal resources and freelancers in the past, but the process was not scalable or easy to manage. We partnered with them to create a best practices environment and enable their team to use it going forward.
The client’s development cycle, many individual contractors, and existing translation management system raised many logistical issues for their team:
Sentence strings were delivered with no context or coding
Volume and timing of file drops was inconsistent
Working many individual contractors on frequent small projects consumed a large amount of time for their limited internal staff – from the international product managers to accounting
Tight deadlines were hard to meet and created perpetual fire drills
There was no system for language consistency between freelancers and in-house editors
Acclaro’s localization experts leveraged our experience to set up a proven localization system that our client’s team could manage on its own. This custom crafted solution includes:
Twice daily file drop with designated translators ready to deliver quick turnaround
Added context to sentence strings with custom coding process in client’s CMS
Quality assurance through ongoing testing across iOS and Android