Repeat customers are one of your business’s most valuable assets. Providing top-notch service after the sale is key to keeping your customers coming back. You need to be able to answer questions and address concerns in a customer’s own language to create a highly satisfying customer experience that will pay dividends for your business.
At Acclaro, we’re experts in providing customer support translation services that remove the language barrier and help your business stand out from the competition. Assist customers in their own language by email, web contact form, chat, or over the phone. Put information at their fingertips with FAQs in multiple languages.
With the right content partner, multilingual customer support offers significant benefits for your business, including:
Better first reply and handling time
Higher customer satisfaction (as demonstrated by CSAT scores)
At Acclaro, every solution begins with partnership
There’s a reason why some of the world’s largest brands trust us with their multi-language customer support content: because we deliver results. It all starts with understanding your specific needs and goals, and then working together to guarantee success.
Our seamless client experience includes:
Dedicated project managers
In-country, native-speaking translators and editors that act as an extension of your team
High-quality translations for any industry
Easy-to-use client portal to initiate, track, and manage translations
Translating all the content you need for multilingual customer care
No matter what kind of support resources your business offers—from answers to common questions to detailed technical specs—Acclaro has the experience and expertise to meet the need.
Help Center Content
✓ Web forms
✓ Manuals and technical documents
How our customer support translation services work
Based on our extensive experience, we find that machine translation with human post editing (MTPE) works well for translating customer support materials. However, human translation is also an option. Our recommended approach is based on:
Volume of content to be translated
Level of quality needed
As always, we work with your business to make sure you’re getting the solution that meets your quality needs, budget, and turnaround times.
Innovation to scale multi-language customer support content
Along with the expertise of our Acclaro team members, we make use of the latest tools and cutting-edge technologies to meet your organization’s need for multi-language customer support content—now and in the future.
Our focus on innovation delivers powerful benefits for our clients, including: