Repeat customers are one of your business’s most valuable assets. Providing top-notch service after the sale is key to keeping your customers coming back. You need to be able to answer questions and address concerns in a customer’s own language to create a highly satisfying customer experience that will pay dividends for your business.
At Acclaro, we’re experts in providing customer support translation services that remove the language barrier and help your business stand out from the competition. Assist customers in their own language by email, web contact form, chat, or over the phone. Put information at their fingertips with FAQs in multiple languages.
With the right content partner, multilingual customer support offers significant benefits for your business, including:
- Better first reply and handling time
- Reduced backlog
- Higher customer satisfaction (as demonstrated by CSAT scores)
At Acclaro, every solution begins with partnership
There’s a reason why some of the world’s largest brands trust us with their multi-language customer support content: because we deliver results. It all starts with understanding your specific needs and goals, and then working together to guarantee success.
Our seamless client experience includes:
- Dedicated project managers
- In-country, native-speaking translators and editors that act as an extension of your team
- High-quality translations for any industry
- Easy-to-use client portal to initiate, track, and manage translations
Translating all the content you need for multilingual customer care
No matter what kind of support resources your business offers—from answers to common questions to detailed technical specs—Acclaro has the experience and expertise to meet the need.
Help Center Content Product Documentation
✓ FAQs ✓ Instructions
✓ Chat ✓ Manuals and technical documents
✓ Email ✓ Warranties
✓ Web forms ✓ Videos
How our customer support translation services work
Based on our extensive experience, we find that machine translation with human post editing (MTPE) works well for translating customer support materials. However, human translation is also an option. Our recommended approach is based on:
- Volume of content to be translated
- Language pairs
- Level of quality needed
As always, we work with your business to make sure you’re getting the solution that meets your quality needs, budget, and turnaround times.
Innovation to scale multi-language customer support content
Along with the expertise of our Acclaro team members, we make use of the latest tools and cutting-edge technologies to meet your organization’s need for multi-language customer support content—now and in the future.
Our focus on innovation delivers powerful benefits for our clients, including:
- Lower costs and higher quality translations through Translation Memory and MT Engine Training
- Faster publishing times with integrations like our Zendesk translation connector, which makes managing multilingual help desk content a breeze
- Ability to scale and automate translations by integrating our API (Application Programming Interface) with your apps
With Acclaro, you get a knowledgeable partner who recommends only the technology that will meet your needs, while reducing costs.
Ready to take the next step?
Providing multilingual customer care doesn’t have to be complicated. The dedicated experts at Acclaro will partner with you every step of the way.
We can help you increase customer satisfaction with multi-language help center content that meets your budget, turnaround times, and quality needs.
Contact us for a quote or for more information about our translation services.