WOL Onboarding Lead

About:

Acclaro is the trusted partner to some of the world’s biggest brands and fastest-growing global companies. It’s our mission to harness the powerful combination of human expertise and cutting-edge technology, putting brands into the heads, hearts, and hands of people everywhere

Our AI-powered business management and language platform, WordsOnline, ensures a faster time to market with measurable results. Our global team and community of language, country, and technology experts leverage their knowledge to craft localization strategies that help our customers succeed in any market.

Description:

The WordsOnline Onboarding Lead will play a crucial role in managing and optimizing the onboarding process for both new and existing customers. This position will oversee the linguistic onboarding procedures, ensuring that accounts are onboarded effectively according to the defined schedules and priorities. The Onboarding Lead will work closely with Project Managers and Account Quality Managers, and collaborate with the WordsOnline Production Director and Onboarding Manager to implement innovative workflows and processes.

Location: Europe or Latin America (Remote)
Reports to: WOL Onboarding and Quality Manager

Responsibilities:

• Lead the onboarding of accounts into the WordsOnline platform, ensuring smooth transitions and effective integration of all customer requirements (content types, service levels, languages, etc.).
• Conduct requirements analysis to gather detailed information regarding customer needs, including linguistic assets, services, and specific customer expectations.
• Implement and monitor onboarding procedures to ensure they are applied consistently and according to the defined schedule.
• Oversee the 360-degree tracking of onboarding activities across all teams, ensuring timely follow-ups and seamless cooperation among all team members.
• Coordinate dry runs, ensuring readiness for full project launch.
• Provide reporting, analysis, and identify new candidates for onboarding opportunities.
• Kick-off large projects and manage pilot project launches, ensuring all steps are executed correctly and efficiently.
• Collaborate with the WordsOnline Production Director and Onboarding Manager to identify and implement process improvements and workflow enhancements.
• Engage with customers to maintain strong relationships, focusing on quality and continual improvement of the onboarding process.
• Support Project Managers in the US timezone, leveraging knowledge of the platform and processes to assist in project execution.
• Provide ongoing support to Production Managers to streamline the overall onboarding process.

Requirements:

• 5+ years of experience in project management or onboarding-related roles in the localization industry.
• Bachelor’s Degree in related field or equivalent military or professional experience
• Full professional proficiency in English
• Proven experience with CAT tools or similar online platforms.
• Strong organizational skills, with the ability to collaborate effectively with cross-functional teams.
• Customer-focused mindset with the ability to work independently and drive results.
• Excellent communication and collaboration skills, with a focus on team cohesion.
• Ability to work well under pressure and maintain composure in stressful situations.
• Highly proactive, self-motivated, and able to think resourcefully to overcome obstacles.
• Strong attention to detail and the ability to monitor progress and adjust plans as necessary.
• Adaptable and accountable, with a strong sense of time management and the ability to innovate.
• Ability to understand organizational dynamics and act with sensitivity.

Acclaro is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We make hiring decisions based solely on qualifications, merit, and business needs at the time.