Scam tips and resources

The localization industry is experiencing pervasive scams that target freelance resources. Scammers are using freelance job platforms to impersonate translation providers including Acclaro.

Please note that Acclaro never asks translators for money or to do unpaid work. We only communicate using the acclaro.com domain name.

If you think you’re being scammed, we recommend that you do not respond or send money.

Here’s how to tell if you’re being scammed

Scammers are constantly evolving their approach but here are some indicators that will help you identify if scammers are impersonating Acclaro or other providers:

  1. You find an Acclaro translation job posting on Freelancer.com, Fiverr or Upwork
  2. And/or you receive a solicitation email from a non-Acclaro email domain, like acclaroglobaltranslatinginc@gmail.com, acclarotranslatingworkinc@gmail.com, acclarotranslating@gmail.com, etc.
  3. You are contacted by an unknown contact via WhatsApp, Telegram or other third-party communication platforms about a translation job
  4. You are asked to sign a contract and to provide personal information, including “birth age”, “citizenship” and sometimes bank details
  5. You are asked to pay for setting up an account profile in a payment portal system
  6. You are asked for payment to get paid, after submitting your work

How to report a scam

Depending on where the scammers post fake freelance translation jobs, please follow the below instructions to report a scam.

Freelance platforms

Freelancer.com

  • Go to the profile page of the user you want to report
  • Scroll down and find the Report User button to the right of the page
  • On the Violation Report page, select a reason for your report
  • Select “Fake information posted”
  • Provide additional information within the detail violation text box
  • Click Submit Report
  • Find detailed information on how to report users on Freelancer.com here

 Fiverr

  • Go to the profile page of the user you want to report
  • Under the user’s profile picture click the Report/Flag icon
  • Select the reason you want to report the user as “scam/fake information”
  • Click Next
  • Decide whether or not you would like to interact with this users and then click Submit
  • Find detailed information on how to report users on Fiverr.com here

Upwork

  • Click the flag as inappropriate button, located at the upper right of every job and public profile on Upwork
  • Select the reason you think the posting is inappropriate 
    • Select: Its something else
    • Explain that a scammer has been in contact with you through Upwork
  • Click Submit
  • Find detailed information on how to report users on Upwork here

Email

Instructions for reporting scam to your non-gmail email provider and Google

  • Follow instructions for your email provider to report phishing
  • Report gmail email address to Gmail/Google here 

Instructions for reporting gmail email in your Gmail account

  • On desktop, open the suspected message
  • Click on the “more” option (three vertical dots next to the reply button)
  • Select “report phishing”

WhatsApp and Telegram 

If you are contacted by an unknown contact via WhatsApp, Telegram or other third-party communication platforms about an Acclaro translation job, follow the instructions below. Scammers typically use our CEO’s name – Michael Kriz – as well as other employees’.

Telegram

  • Visit https://t.me/notoscam   
  • Select the “Send Message” button
  • Explain the situation and provide all necessary information
  • Once you’ve reported this information to Telegram, be sure to block the scammer. Here’s how:
    • Open the Telegram app
    • Click on the three horizontal lines at the top-left of the screen
    • Tap on Contacts
    • Select the contact you want to block
    • Tap on their name or profile picture, then click on the three dots on the upper-right corner
    • Scroll down to Block
    • Find detailed information on how to block users here 
  • On Android, you can report a group or channel via the three-dot menu, choosing “Report”, and then selecting the reason. On iOS, press and hold on a message, then select “Report” and the reason.

WhatsApp

  • Open the chat with the user you wish to report
  • Tap the contact name, then tap Report Contact
  • Tap Report And Block
  • Find detailed information how to report users here

Contact us at no2scam@acclaro.com to report other ways scammers are impersonating Acclaro or if you still have questions.