Our client is a leading American software company headquartered in San Jose, California, with production offices in Europe and India. They specialize in a broad array of content creation and publication tools used globally for graphics, photography, illustration, animation, video, and print. With millions of users worldwide, their products are integral to the creative and professional workflows of individuals and businesses across various industries.

The client faced three critical issues that impacted their ability to drive high-quality global product releases:

1. The end of low-cost operations in China: Due to a challenging business environment, the client had to quickly relocate its operations out of China. The need to find a new location and reestablish their low-cost R&D setup and operations without losing momentum was a significant challenge.

2. The need to control costs: Mimicking the low-cost setup previously achieved in China was crucial for maintaining budget efficiency without compromising on quality. The client needed a solution that could provide high-quality testing services while keeping costs under control.

3. The mandate for consistent, repeatable testing processes: The client also lacked a consistent, repeatable, and comprehensive daily test rhythm. This inconsistency resulted in unstable release builds and a lack of agility in their release cadence. Without a reliable testing process, build stabilization took too long and required too many resources, and the ongoing software errors and bugs impacted customer satisfaction.

These issues led to prolonged build stabilization times, increased costs, and reduced overall productivity. To support global product releases and updates, the client needed an effective localization testing program capable of uncovering errors efficiently and in multiple languages.

Enter Acclaro.

To tackle these challenges, we custom-built a comprehensive solution designed around the client’s needs and existing processes. Overall, the solution allowed for an agile testing environment increasing quality, performance, and productivity.

Our approach included:

After implementing our approach, the client saw significant benefits: