ABOUT:

Acclaro is a translation service and platform that helps the world’s leading brands succeed across cultures. Through a fine-tuned process, top industry talent and leading technologies, we make a long-term investment in our clients’ global brands.

Working in over 125 languages and with offices around the globe, Acclaro helps clients open new markets and gain a competitive edge by expertly adapting their brands and products with fast, high-quality translations.

DESCRIPTION:

The Acclaro IT Team actively seeks a Helpdesk Support Specialist with a charismatic personality to join our mission-critical Support Team. This role will report to our IT Manager. Primary responsibility will be to use the helpdesk issue tracking system to support the end-users with troubleshooting web-based applications, hardware, and service connectivity issues. Secondary responsibility will be to work within IT Team to manage, monitor, and document network infrastructure.

RESPONSIBILITIES:

  • Acquire in-depth knowledge of various applications used by Acclaro to troubleshoot and guide through reported issues
  • Respond to submitted support requests in a prompt manner
  • Reproduce and document the steps on how to replicate issues reported by the end-users
  • Track issues in the Ticketing System to ensure a follow-up
  • Install new hardware installation, including computers, printers, and other peripheral equipment
  • Complete administrative tasks, as required, with accuracy and attention to detail
  • Accurately maintain hardware and software inventory
  • Assist the rest of the IT Team with maintenance and upkeep of the entire network
  • Work well in conjunction with all team members across all departments and functions
  • Available to cover some weekends and evening or early morning hours as needed

CORE TECHNOLOGIES:

  • Microsoft Windows Desktop OS – 10/11
  • Microsoft 365 with Office Applications – Teams, OneDrive, Office apps
  • Other Microsoft Office Suite includes 2010 and higher
  • Adobe Products – Creative Cloud for Teams
  • Dell Desktop/Laptop hardware support
  • Understanding of:
    • Microsoft Windows Server OS – 2008/2012/2016/2019
    • Microsoft Active Directory administration, including user and groups creation and deletion
    • Group Policy management
    • DNS/DHCP/VLANs
    • Firewalls, switches, and wireless access points
  • Understanding of the following technologies:
    • Enterprise Antivirus software. Provide updates and virus removal
    • Enterprise Back up software, backup methods, and procedures
    • Linux OS
    • Virtualization, including VMWare and Citrix
    • Cloud technologies, including Google Apps, Microsoft 365, AWS, and Microsoft Azure Web services

DESIRABLE:

  • Strong interpersonal skills
  • Customer service oriented
  • Excellent analysis and critical thinking
  • Problem-solving skills
  • Great attention to detail
  • Must have good oral and written communication skills, including the ability to listen and explain technical terms
  • Strong written communication skills including the ability to document accurately and thoroughly
  • Have a proactive and solutions-minded mindset
  • Action-oriented
  • Desire to work in a team environment

CERTIFICATION AND EXPERIENCE:

  • Two to three years of experience as an IT Helpdesk Support Specialist
  • Associate degree in Computer Information Systems or related field
  • Industry Certifications are a plus

Acclaro is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic as outlined by federal, state or local laws. We make hiring decisions based solely on qualifications, merit and business needs at the time.

TO APPLY:

Please submit your application here.