Solutions architect (US, remote)

Job opportunity at Acclaro. Apply today.

About:

Acclaro is a translation service and platform that helps the world’s leading brands succeed across cultures. Through a fine-tuned process, top industry talent and leading technologies, we make a long-term investment in our clients’ global brands.

Working in over 125 languages and with offices around the globe, Acclaro helps clients open new markets and gain a competitive edge by expertly adapting their brands and products with high-quality translations.

 Description:

The Solutions Architect role at Acclaro collaborates with Acclaro’s Sales, Operations, and Engineering teams to:

  1. Understand client business objectives
  2. Develop winning proposals
  3. Implement (and refine) program workflows and technology

This role requires a comprehensive understanding of both the technical and linguistic elements of the localization industry. With your breadth of localization experience, you know the complexities inherent in demanding, enterprise localization programs and what solutions are required for program success. You are comfortable working directly with clients (with both technical and non-technical stakeholders). Your consultative and solution-oriented working style builds confidence and trust with clients and contributes to Acclaro’s continued growth.

Responsibilities:

  • Lead meetings and communications with clients to understand their requirements, challenges, and goals
  • Research and assess client requirements
  • Develop winning solutions that are streamlined, scalable, and tailored to meet client requirements
  • Support sales in presenting solutions
  • Support the analysis of client’s program scope and source files to assess, budget, and recommend service options
  • Communicate key program information to operations team members to assist with client onboarding and program implementation
  • Evaluate services for existing accounts; analyzing, automating, and streamlining workflows, delivery models, tools and language technology, etc
  • Mentor localization engineers and provide guidance on production solutions
  • Stay current with the localization ecosystem, especially loc technology including CAT, TMS, and MT solutions

Requirements:

  • 7+ years of experience in the Localization industry
  • Excellent communication skills where you can concisely synthesize complex information and provide clarity to both internal/external and technical/non-technical stakeholders
  • Extensive knowledge of localization technology, tooling, workflows, and standards
  • Knowledge of translation integrations/workflows for content management systems like WordPress (WPML), Drupal (TMGMT), Contentful, Craft, Sitecore, AEM, etc
  • Strong desire to stay current with new tools, processes, and concepts in the localization industry
  • Ability to build and maintain productive working relationships with clients and colleagues
  • Familiarity with writing, running, and/or testing basic scripts
  • Familiarity with SQL databases, APIs, and developer tools

Acclaro is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic as outlined by federal, state or local laws. We make hiring decisions based solely on qualifications, merit and business needs at the time.

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